INFORMATION FOR YOUR MEXICAN VACATION

How to Reserve

Please send an e-mail to: info@4mexico-vacations.com
Provide the following information:

• the week(s) you are interested in and an alternative week(s)
• the name of the resort location as well as resort name i.e. Acapulco Grand Mayan or Acapulco Mayan Palace
• your name, phone number, and e-mail address
• number of guests - adult and children

Deposit

A $300 per week deposit is required to hold your reservation. Once your reservation is confirmed, your deposit is non-refundable. If your reservation cannot be confirmed, your deposit will be refunded immediately.

The balance is due 60 days prior to your arrival date. No deposits will be refunded within 35 days of the first day of the reservation week. Reservations made within 35 days of travel are final. In the event of cancellation, your payment (less $300) will be refunded provided it is 35 days or more before the date of arrival.

Payment is accepted by money order or cashier’s check. If you wish to use a credit card or Paypal, you would be responsible for an extra 5% to cover their charges.

Check-in:

Check-in days are Friday, Saturday, or Sunday. Check-in time is 4:00 p.m., however if you arrive earlier, they may have a room available. At best, you can leave your luggage with the concierge and enjoy the resort while you wait for your room to be ready. Check-out time is 10:00 a.m.

Shuttle Service

Service to the airport is available for a minimum cost. Should you require this service, please contact the Concierge a day prior to your departure, before 6:00 p.m.

Your Signature for Payments

All guests must open a line of credit upon registering at the lobby. For your security, cash payments will not be accepted in the consumption center.
You can establish credit with a credit/debit card (Visa, American Express, Master Card) or make a cash deposit and, in that way, all of your charges will go directly to the resort account by just signing your bills and you will not have to worry about carrying around cash with you.
On checking out, you may want to pay your bill with the card used when registering or in another manner.

Safety-Deposit Boxes

Safety-deposit boxes are available to you and are located in your room, or at the front desk. The resort is not responsible for any loss of valuables not deposited in these boxes.

Swimming Pool Area

In order to offer you better service, the beds around the pool are assigned around 7:15 a.m. There is a charge for these beds. We recommend not using the beds without a reservation as it could be already assigned causing an inconvenience to you. Please contact the Concierge for this service.

Beach Area

Guest satisfaction and comfort is a primary importance to the resort. It is because of this that they are continually working on the beach area, creating artificial reefs to build up sand and in this way eventually allow an easier access to the sea and a splendid beach area for the guests.
For your safety we suggest you avoid taking food, coolers, drinks or any glass objects to the pool and beach areas, or the lobby of the resort.

Riviera Maya/Canun Black Poison Wood Tree

It is one of the most common trees found in the Yucatan Peninsula. It contains a highly caustic resin (sap) that can cause a severe to very serious skin irritation, depending on the sensitivity of the person. It is recommended that you DO NOT TOUCH THE TREE.

Thimble JellyFish Warning

Along the Mexican Caribbean coast dense aggregations of the thimble jellyfish appear every year from late January to early July. the jellyfish occur in three swimming stages, as juveniles or ephyrae, as adults and as larvae or planulae.
Accidental contact with this jellyfish causes skin rash. This dermatitis is characterized by the acute appearance of small itchy erthemas that may, in some cases, evolve into pustules. Swimmers should use neoprene or lycra wet suits to protect the skin from penetration by the nematocysts. After exposure to seawater, swimmer SHOULD NOT SHOWER WITH FRESH WATER. Fresh water triggers the stinging cells. It is advisable to change out of the bathing suit as soon as possible and apply vinegar which neutralizes the nematocysts.